Navigating the path to weight loss can be confusing for many women. I can help.
Navigating the path to weight loss can be confusing for many women. I can help.
This website, Focusonhealth.com.au, is owned and operated by me, Wendy Lorimer
ABN: 80265675065 Trading as Focus On Health.
If you have any questions or need further information, please contact me at:
Email: focusonhealthclinic@gmail.com
Phone: 0448571141
This document sets out the Terms and Conditions you need to be aware of when using this website. Please take a moment to read them, as they set out your important rights and obligations and Focus On Health cares about making sure we both know where we stand.
When you visit this website, use my services or purchase my products you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or purchase from me.
These terms may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.
All products and services advertised on this website are offered in compliance with Australian Consumer Law.
Website Content Disclaimer
On this website you will find hints and tips, blog posts, information on health and wellbeing, guides and instructions, Facebook page and groups, e-books and videos (once I get game enough!). This information is provided solely for your education and personal development and to help you on your health journey.
Content Policy
Please be aware that the generalised healthcare, herbal and nutritional information I provide is not a substitute for specialist advice tailored to your individual circumstances. Any testimonials and promised results I may display on this website are based on my experience and those of my previous patients. They are not guarantees that anyone else will achieve the same results.
While I take all reasonable care to ensure that the information I provide is accurate, relevant and up-to-date, I make no guarantees in this regard and disclaim any legal liability for any inaccuracy, incompleteness or error, If you find something that seems problematic, it would be very helpful if you let me know!
Visitor Responsibilities
Whilst this information is shared with an open heart and the best of intentions, individual circumstances may mean that you might need to take extra care. If you are at all unsure if the information on my website is right for you, please consult your healthcare professional or book an appointment with me!
Downloads
Whilst every care is taken to ensure that my content is safe, please ensure you maintain adequate internet security to protect from unintended viruses or any other damage that may occur as a result from downloading material from this website.
External Links
No responsibility taken for content on any external sites that may be linked from this web
Disclaimer for Services and Products
The information presented on this website or available from this website (such as linked pages or sites, photos, images, printouts or journal articles, but not limited to), is for your personal educational purposes only. It does not replace or substitute medical advice, nor is it intended to diagnose or treat, and should not be used to do so. Always consult a health care professional.
Medical Disclaimer
There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly stated.
I offer:
· One-on-one Naturopathic appointments
· Specialised pathology services (some outsources)
· Herbal remedies – including mixutres, teas and creams
· Nutritional supplements
· Facebook group support
· Handouts with extra information, tips or suggestions
· Links to useful websites
My intention in offering these services and products is to meet you on your health journey and walk alongside you with the aim of better health for your future. Consultations are used to assess your health situation and goals and also to discuss treatment strategies and options. Products are provided with much care to suitability. These are tailor-made or chosen to suit your own individual health needs.
My Qualifications and Responsibility
Bachelor of Pharmacy
Advanced Diploma of Naturopathy
Advanced Diploma of Nutritional Medicine
Advanced Diploma of Western Herbal Medicine
ATMS Fellow (Australian Traditional Medicine Society)(more complete list elsewhere on website)
I take my responsibility as a healthcare practitioner very seriously and am constantly updating and learning something new - both through structured continuing education, webinars and seminars and also regular discussion with Naturopathic peers. I do this both because I just love studying and also to keep up with the latest information and to explore alternative options for treatments for you!
Your Responsibility
It is your responsibility to be honest and open about your health story and to update me if anything changes. This includes relevant information from other healthcare practitioners and any other medications or supplements that you may be taking. I also appreciate any feedback on current therapies. If something isn't working for you, let me know.
Important Information
Patients occasionally have an unexpected reaction to some therapies. This can be very unpredictable and I encourage you to immediately cease any products and let me know via text message or email so we can work through to a solution for you. If you are unsure of any advise/instructions following any appointment, please clarify via email or text message. Sometimes an appointment can cover so many areas that I may not fully explain some directions or there just might be too much to take in. Any further questions/queries can be brought to the next consultation for discussion. Sometimes, I need to prioritise what information we discuss as health is a journey.
Please note that the Facebook group does not provide individual advice, this group is for general health advice and support only. Naturopathic consultations do not replace medical appointments with your general practitioner. I am happy to work alongside any of your current or future medical practitioners and encourage open discussion.
My ideal patient is someone who is willing to look at their health with a new perspective. Someone that is open to new ideas and willing and able to put them into practice. Often people start to look at natural alternatives for health but get overwhelmed with ideas and just want to know what would suit them best. If you are that person, I'd love to help you move forward.
If you are looking for a one-size fits all approach or one pill you can take to magically fix your health challenges, you might be looking in the wrong place! Health is about the many choices that you make each day in line with your body and your needs. My role is to walk alongside you, teach you and empower you to make those healthy choices.
Sometimes I get asked for that one book that will tell a person what they should do. (no judgement).If in doubt, please ask me for clarification or seek advise from your normal healthcare professional.
Waiver of LiabilityI do not make any guarantees or warranties about the accuracy of any material displayed on this website, with the exception of any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know. While I make all reasonable efforts to ensure that my services and products meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
The information presented on this website or available from this website (such as linked pages or sites, photos, images, printouts or journal articles, but not limited to), is for your personal educational purposes only. It does not replace or substitute medical advice, nor is it intended to diagnose or treat, and should not be used to do so. Always consult a healthcare professional.
Intellectual Property
Copyright
Commercial exploitation of my content in any way that competes with my business is strictly prohibited.
You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.
Payment Terms
Invoices for services and products are issued at time of purchase which will be either emailed or printed out and provided with products. Payment appreciated immediately but expected within 7 days. Details for payment on invoice. Payment for products expected before pickup/delivery. I do not usually provide payment plans however if there is some difficulty in payment, please let me know so that we can work out a solution. If payment is missed, I will send a follow-up email/text and prompt payment is expected. If I need to send a third reminder, an administrative fee of $15 will be added to invoice. Further treatment may need to be postponed until this is resolved.
Delivery and Shipping
At Focus On Health, I provide face-to-face, zoom and telephone consultations. I will provide appropriate links or details as needed. For zoom and telephone consultations, please ensure that your device has enough charge and that you are in an area that affords privacy. For face-to-face appointments, Covid principles apply. Any required paperwork will be emailed out prior to appointment. Products and supplements are usually for current patients only as many are practitioner only products. Contactless collection is available in Frankston or via courier as needed.Postage & handling $15 All products are packaged for robust travel conditions. Sent door-to-door by courier, average turnaround time is less than 5 days. (Not sent on a Friday and times may vary due to current circumstances).
Appointment Policies
If you need to reschedule your appointment, a minimum of 48 hours notice is appreciated so that I can offer that appointment time to another patient. I am grateful for your respect for my business and time.
Refund Policy & Consumer Guarantees
I do not offer refunds on consultations. Exchange on supplements is assessed on a case-by-case basis. Please email with any relevant queries.
If you order a product that is currently unavailable, I will contact you within 48 hours to discuss an appropriate replacement or alternative.
If any item supplied if faulty or damaged during courier delivery, it will be replaced free of charge. If the wrong item is supplied, exchange will be organised ASAP by negotiation. If handouts/downloads not working, please let me know and I will endevour to rectify it within 48 hours. If a zoom or telephone appointment doesn't work due to technical difficulties, I will email to reschedule appointment within 48 hours. If I am unable to provide the scheduled appointment due to illness or unforeseen circumstances, I will contact you as soon as I can to reschedule. (I've only had 2 sick days in 10 years!) If you are unwell, please do not attend clinic. A zoom or telephone appointment may still be appropriate to help you through this time. Please let me know ASAP so that we can organise alternatives.
If you feel that there is any problem with my services or products, please let me know within 48 hours. I would rather know that you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.
I take my obligations under Australian Consumer Law seriously and am keen to hear if you have any problems. However, if there is a problem, my liability is strictly limited to:
• replacing the goods or providing the services again; or
• if I am unable to do so within a reasonable time, paying the cost of having the relevant goods or services supplied to you again.
If a product is faulty, please send me a photo of the product and I will organise a replacement free of charge. I may need the product returned if I am needing to pass it onto a supplier. I will discuss this on a case by case basis. I don't want anyone left with a faulty product.
If you are unclear on the use of any supplements, please email/text for clarification.
Respectful Communication
Any comments linked to Focus On Health on this website or on social media are expected to be respectful and thoughtful of other people. Any rude, offensive, divisive or otherwise unacceptable comments will be deleted. Focus On Health aims to be a supportive and inclusive space where people feel supported and able to share. Please also respect each others confidentiality and privacy.
Dispute Resolution & Jurisdiction
(i) If either of us have any concerns arising out of these terms, your use of my website or my provision of products or services, we agree that we shall communicate with the intention of making a genuine effort to seek a win/win solution and resolve any dispute by negotiation and discussion
(ii) Please let me know via email of any concerns.
(iii) If we are unable to resolve our issues through negotiation, you may submit a complaint to my association, the Australian Traditional Medicine Society (ATMS): https://www.atms.com.au/about-us/complaints/
(iv) Everyone involved in the dispute agrees that they will not publicly or privately disparage any other party or anyone associated with them, and will act in good faith to refrain from any conduct or communication which might reasonably be expected to interfere with any other party’s business or personal interests.
(v) This agreement is subject to the governing law of Victoria, Australia. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of Victoria, and the Commonwealth of Australia, will have exclusive jurisdiction.
(vi) We agree that neither of us will commence legal action until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted
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