Navigating the path to weight loss can be confusing for many women. I can help.
Navigating the path to weight loss can be confusing for many women. I can help.
Hi there! This website, newFocusOnHealth, is owned and operated by myself, Wendy Lorimer ABN: 80265675065. If you have any questions or need further information, please me at focusonhealthclinic@gmail.com or on 0448571141
This document sets out my Privacy Policy. It describes how I collect and manage your personal information when you interact with this site. I take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact me.
I comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act).
If you engage with me via this website, choose to become my patient or join my Facebook group I may ask to collect the following kinds of personal information from you, including your name and email address, address, your opinion about future topics, products or services that may interest you
I may collect your personal information by various means including:
· an opt-in form for my mailing list
· when you email me
· client engagement
· testimonials
· social media
I use this information to respond to your enquiries, to provide specific services to you at your request, to provide you with relevant news and updates about my services. Also, to improve this website and the services I provide, connect you with the any Facebook groups and communicate about upcoming events.
I will only collect your personal information with your full awareness and consent, such as when you email or text me, tick a checkbox or fill in a form to provide me with information, if I need it to provide you with information or services that you request or for necessary administrative processes if you become my client.
I understand that some personal information is particularly sensitive, and that you are trusting me to keep this information confidential.
I will only collect sensitive information by methods that are reasonably secure, such as in a telephone consultation, zoom consultation or face to face consultation or when you send me information in an email (please note that email may not be sufficiently secure – if the information is extremely sensitive, ask me about alternative ways to share it with me.)
The reason why I collect this information is so that I can provide you with the services you have requested from me and for the understanding of your medical history and circumstances in order to assist in formulating a treatment plan.
The sensitive information I ask you to provide for this purpose may include:
· your birthdate
· your medical history including pathology results
· your wellbeing
· information about your lifestyle and relationships
I am committed to securely storing and handling your sensitive information. Sensitive information is stored in a locked filing cabinet and on a password protected computer. Only I may access sensitive material.
Sensitive information may be collected from children under the age of 18 under the following circumstances in the presence of their parents and with their parent or guardian’s full consent.
All information collected from minors is securely stored in accordance with this privacy policy.
All archived sensitive information is securely destroyed after 7 years or once in the case of a minor, once the patient reaches 25 years of age.
You may choose not to provide me with your sensitive information. However, if you choose not to be completely honest with me, I may not be able to provide you with the services that you request. As a Naturopath I am legally required to identify my clients by collecting their name and address, and failure to provide this information means I cannot offer my services to you. Honest and open disclosure aids my ability to provide a comprehensive patient outcome.
Reasons why I may disclose your information include:
· to provide you with the services you have requested
· to send you products that you have purchased
· if I am concerned about a possible danger to yourself
· de-personalised information may be shared with colleagues for the express purpose of exploring more treatment options
In order to do this, I may share some relevant information - on a strictly need to know basis - with:
· Australia Post or courier companies
· Practitioner-only companies for delivery of prescriptions or pathology services
· Your own GP or relevant medical help if required
· De-personalised information on a closed, practitioner only group
I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that someone is engaging in unlawful activity, or misconduct of a serious nature, that relates to my functions or activities, and in response to a subpoena, discovery request or a court order.
If you have any concerns regarding the disclosure of your information in this context, please do not hesitate to get in touch with me to discuss this personally.
I will use all reasonable means to protect the confidentiality of your information while in my possession or control. I will not knowingly share any of your information with any third party other than the service providers who assist me in providing the information and/or services I am providing to you. To the extent that I do share your information with a service provider, I would only do so if that party has agreed to comply with our privacy standards or I am satisfied that the service provider has a suitably protective policy of their own. Some of my service providers may be overseas and may not be subject to Australian Privacy Laws. Please contact me if you have any concerns about the potential disclosure of your information.
I take reasonable physical, technical and administrative safeguards to protect your personal and sensitive information from misuse, interference, loss, and unauthorised access, modification and disclosure.
I manage risks to your information by:
· storing files securely
· ensuring that only I have access to sensitive information
· releasing information to service providers on a strictly need-to-know basis
· conducting regular audits of my security systems
As mentioned above, your information may also be stored with a third-party provider, where it will be managed under their security policy. The following security policies may apply during our work together:
· Mailchimp - https://mailchimp.com/about/security/
· Zoom - https://zoom.us/docs/en-us/privacy-and-security.html
· Halaxy - Data Security in Halaxy – Halaxy
I may also use external websites for prescription or pathology purposes. If you have any concerns, please contact me for more information.
You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavour to make your information available you within 30 days. Please email any requests for personal information to focusonhealthclinic@gmail.com .
If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact me by sending an email outlining your concerns to me at focusonhealthclinic@gmail.com. Please include any details outlining your concerns.
If you are not satisfied with my response to your complaint you may seek a review by contacting:
· the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.
· or the health ombudsman at https://hcc.vic.gov.au/
If I decide to change my Privacy Policy, I will post a copy of the revised policy on my website.
If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.
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